Privacy Policy

1. Who we are

Ceneris Conseils is a Quebec advisory firm specializing in SME consulting, commercial financing, business development and operations optimization. Ceneris Conseils is not a direct lender: we analyze the needs, structure the files and coordinate the process with specialized financial partners, based on the file and those partners’ eligibility criteria.

Address: 50, rue Saint-Charles Ouest, bureau 100, Longueuil (Québec) J4H 1C6, Canada

Email: [email protected]

Phone: 514-448-3727

2. Person in charge of the protection of personal information

Person in charge: Andy Dessalines, Ceneris Conseils

Email: [email protected]

Phone: 514-448-3727, ext. 100

Any question or request concerning your personal information may be addressed to this person in charge.

3. Information we collect

Depending on the form or the exchange, we may collect:

• the name of the business owner and the name of the business;
• business phone number and email;
• industry;
• financing amount sought and intended use of the funds;
• desired timeline;
• information provided during the qualification exchanges that follow the form, for example the revenue bracket and how long the business has been operating, when you choose to share it with us.

We do not request any banking information or financial documents in our initial online forms.

4. How we collect it

• Forms on cenerisconseils.ca, including our online request form;
• Meta instant forms (Facebook and Instagram), when you submit a request through that channel;
• Communications by email or by phone with our team.

Our website, hosted by Cloudflare, uses cookies that are essential to its operation and, where applicable, audience measurement cookies. You can configure your browser to refuse cookies; some of the site’s functions could then be limited. As of the date of publication of this policy, no Meta advertising pixel is installed on our website.

5. Why we use it

• to communicate with you about your request;
• to qualify your request and assess the advisory or financing solutions that may suit your file;
• with your consent, to transmit the information required to financial or strategic partners for the review of your file;
• to carry out the commercial and administrative follow-up of our mandates;
• to improve our services and measure the effectiveness of our communications, in aggregate form where possible.

We do not use your information for other purposes without your consent, unless the law requires or permits it.

6. Consent

By submitting a form, you consent to Ceneris Conseils contacting you about your request and processing your information for the purposes described above. You may withdraw your consent at any time by writing to us at [email protected]. Withdrawal does not affect the processing already carried out in accordance with your initial consent.

7. Disclosure to third parties

We do not sell your personal information. We may disclose it:

• to financial or strategic partners, only when it is necessary for the review of your file and with your consent;
• to service providers that help us operate (website hosting: Cloudflare; transmission of online requests: our form service, with receipt by email in Google Workspace; email and productivity tools: Google; instant forms: Meta), limited to the information necessary for their services. Some of these providers may host or process information outside Quebec, notably elsewhere in Canada and in the United States;
• when the law requires it.

8. Retention and security

We retain your information only for as long as necessary for the purposes for which it was collected, after which we securely destroy or anonymize it:

• request with no further action: 24 months from the last contact;
• client or mandate file: 7 years after the end of the mandate, to meet our administrative, accounting and legal obligations.

We apply reasonable administrative and technical security measures: access limited to the persons who need it for their duties, protected accounts and access reviews. No system, however, offers absolute security.

9. Your rights

You may request access to your personal information, its rectification, and withdraw your consent. You may also file a complaint with the Commission d’accès à l’information du Québec if you believe your rights have not been respected. We respond to requests within the time frames provided for by law.

10. Changes

We may update this policy. The version in force is the one published on cenerisconseils.ca, with its update date.